Salesforce Implementation & Enhancements

Increasing Productivity of the Sales Organization for Delta Faucet

Delta Faucet selected GyanSys to eliminate the process redundancy in the sales organization by realizing enhancements around Salesforce Service Cloud, Sales Cloud, and Community Cloud.

Sales Leadership Challenges

Delta Faucet logo
  • Cart/Order Creation: The standard cart/order creation wizard was a long & painstaking process, with very slow response time
  • Eliminating manual process: Manual process for Account, Contact, case & task creation, thereby reducing agent’ efficiency.
  • Enhancements on Survey Application: Agents have a manual process for sending out survey emails and no efficient system to collect the data
  • Customer service reviews and product reviews were handled by an external application, with an expensive subscription model

Is your organization embarking on its Salesforce implementation journey? Or, are you looking at enhancing your existing application? Reach out to our experts for a one-on-one consultation.

About Delta Faucet

Headquartered in Indianapolis, Delta Faucet is one of the world’s largest manufacturers – with nearly 2,310 associates worldwide – of brand-name consumer products for home improvement and new construction. They are a world leader of manufacturing plumbing products, selling products in more than 53 countries and manufacturing plants in Indiana, Tennessee, Kentucky, and Michigan.

GyanSys Approach

  • Cart/Order Creation: Custom solution delivered in 4 months for a single cart/order page, involving minimal no. of clicks
  • Interaction Manager Functionality: Custom functionality leveraging Salesforce Service Console for a 1 Click Account/Contact/Case/Asset/Task Creation Process
  • Hybrid Survey Application: Single application built on Force.com platform, capable of sending surveys & capturing responses.

Outcome + Impact on Delta Faucet’ Business

  • Cart/Order Creation: 50% reduction of time taken to enter the order into the form
  • Interaction Manager:  Agents are able to serve more customers with a 5 times increase in average response times. The application provides a holistic overview of the Case creation  history in a single search.
  • Survey Application:  This application enabled Delta Faucet to send/track over 1,000 surveys on an average on a daily basis. The application provided a dynamic question creation process for the agents & the customer responses are tracked on a custom Dashboard.

Nimble value added partner that meets the needs of the business and project at the right time and right cost

Nick Jackson, Director of IT – Delta Faucet