Salesforce Implementation & Enhancements
Increasing Productivity of the Sales Organization for Delta Faucet
Sales Leadership Challenges
- Cart/Order Creation: The standard cart/order creation wizard was a long & painstaking process, with very slow response time
- Eliminating manual process: Manual process for Account, Contact, case & task creation, thereby reducing agent’ efficiency.
- Enhancements on Survey Application: Agents have a manual process for sending out survey emails and no efficient system to collect the data
- Customer service reviews and product reviews were handled by an external application, with an expensive subscription model
Is your organization embarking on its Salesforce implementation journey? Or, are you looking at enhancing your existing application? Reach out to our experts for a one-on-one consultation.
About Delta Faucet
Headquartered in Indianapolis, Delta Faucet is one of the world’s largest manufacturers – with nearly 2,310 associates worldwide – of brand-name consumer products for home improvement and new construction. They are a world leader of manufacturing plumbing products, selling products in more than 53 countries and manufacturing plants in Indiana, Tennessee, Kentucky, and Michigan.
GyanSys Approach
- Cart/Order Creation: Custom solution delivered in 4 months for a single cart/order page, involving minimal no. of clicks
- Interaction Manager Functionality: Custom functionality leveraging Salesforce Service Console for a 1 Click Account/Contact/Case/Asset/Task Creation Process
- Hybrid Survey Application: Single application built on Force.com platform, capable of sending surveys & capturing responses.
“Nimble value added partner that meets the needs of the business and project at the right time and right cost”
Nick Jackson, Director of IT – Delta Faucet