Accelerate Resolutions, Unified Service Catalog & Autonomous Incident Response Times
Traditional ITSM systems often struggle with complexity, manual effort, and slow response times.
Redesign IT support models using Agentforce-powered solutions that integrate seamlessly into everyday work environments such as Slack, Microsoft Teams, and self-service portals.
• Improve call deflection by 30%
• Software fulfillment in less than 5 min
• 20% of inquiries resolved by knowledge article suggestions
• Enhance employee satisfaction with intuitive support channels
• Minimize reliance on legacy systems
With Agentforce Marketing, organizations can unify channels, deliver deeper personalization, and manage high-volume campaigns with the power of AI-driven automation.
Built on the next generation of Salesforce innovation, Agentforce introduces intelligent AI agents that help marketers not only work faster, but drive smarter, higher-impact customer engagement at scale.
Disconnected systems, outdated records, and invisible blind spots mean teams are making high-stakes decisions on incomplete information.
Salesforce Data 360 was built to fix exactly that. Now everyone is looking at the same information — faster decisions, more consistent customer experiences, and less time wasted chasing data!
Deploy Autonomous Agents to Take Real Action
Enable Agentforce-powered AI agents that automate complex workflows, execute business processes, and activate intelligent engagement across channels such as Slack, WhatsApp, and voice — all within Salesforce’s secure and governed Trust Layer.
• Ground Your Agents in Clean Data
• Start Narrow, Then Scale
• Design for Human-Agent Collaboration
• Govern with the Trust Layer
• Measure What Agents Actually Do
Marketing Cloud Next is redefining personalized engagement
Built natively on the Salesforce Platform and powered by Data Cloud and Agentforce, it enables marketers to move beyond static campaigns and one-size-fits-all experiences into intelligent, AI-driven customer journeys across every channel.
