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ServiceNow Practice Services & Offerings

Powering Smarter Work: Automate, Transform & Optimize Processes, People and Systems​

GyanSys is a trusted ServiceNow implementation partner, bringing deep expertise across AI-driven automation, IT Service Management (ITSM), and enterprise-grade digital services. Our global team specializes in Technology, Customer, Employee, and Creator workflows—helping organizations modernize how work gets done across the enterprise.

With proven experience on the Now Platform, we help businesses move beyond implementation to true transformation—embedding intelligent workflows, predictive insights, and seamless experiences into everyday operations. By leveraging pre-built accelerators and AI-powered capabilities, we accelerate time to value, strengthen service resilience, and unlock new levels of efficiency and innovation.

Our focus is simple: deliver secure, scalable, and human-centered digital services that elevate productivity, empower employees, and enhance customer experiences—at enterprise scale.

Select Customers Who Trust GyanSys

  • Ecobat
    Ecobat partnered with GyanSys to replace their legacy ticket management tool. GyanSys successfully implemented ServiceNow ITSM/ITBM platforms, enhancing overall IT operations, and improving service delivery and business management processes.
    ScottsMiracle-Gro
    ScottsMiracle-Gro selected GyanSys to assist with their ServiceNow implementation program. GyanSys provided expertise and support for a successful deployment to enhance IT service management and operational efficiency.
    XPO Logistics
    GyanSys played a key role in supporting XPO Logistics’ successful implementation and deployment of ITSM, ITBM, and Integration Hub platforms, ultimately improving IT operations and business management capabilities.
  • Dormakaba
    GyanSys assisted Dormakaba to replace their outdated ticket management system, implementing SecOps, and developing a Now mobile app. This comprehensive project enhanced IT security operations and their mobile app provided improved functionality and user experience.
    Delta Faucet
    GyanSys supported Delta Faucet in implementing IT Service Management (ITSM) and IT Business Management (ITBM) systems to streamline complex Change Advisory Board (CAB) and approval processes, enhancing overall IT operations and efficiency.
    Automotive Industry
    GyanSys was selected by a leading automotive supplier to automate deployment processes using ServiceNow. 
  • Security Industry
    GyanSys implemented ServiceNow ITSM, Portals, Catalogs, and Incident Management at a leading security solutions provider.
    Manufacturing Industry
    A leading manufacturer of plumbing solutions chose GyanSys to implement Software Asset Management for their IT Operations group.
    Chemical Industry
    A leading chemicals firm selected GyanSys to support their ServiceNow implementation program.
  • Energy Industry
    Leading energy & recycling solutions provider selected GyanSys to replace their legacy ticket management tool and implement ServiceNow ITSM / ITBM.

Discover Our ServiceNow Offerings

Assessment & Landscape Optimization

Managed Services

Platform Blueprinting

Custom Application Development

Technology Workflows

Employee Workflows

Performance Analytics

Technology Workflows

Modernize and optimize your resources across various IT functions with Technology workflows. GyanSys brings deep expertise and best practices implementation methodology to help you with either legacy  app migration to ServiceNow or expand your horizons of NOW platform with taking advantage of integrated functions of Service, Asset, and Operations Management alongside Portfolio Management and GRC. 

IT Service Management
IT Asset Management
IT Operations Management
Strategic Portfolio Management
Governance, Risk and Compliance
IT Service Management

Gyansys has proven expertise in implementing best practices and delivering process improvements that scale with your growing needs. With tons of ITSM experience, GyanSys is ready to support your needs by streamlining your Service Management processes, increasing service agents’ productivity, and delivering a consistent, satisfactory user experience across the organization. 

  • Incident Management 
  • Change & Request Management 
  • Problem Management 
  • Knowledge Management 
  • ITSM Standard 
  • ITSM Pro 
  • ITSM Enterprise 

 Ask us about our Rapid ITSM Implementation Package. Start realizing your ServiceNow ROI in as few as 8 weeks with ITSM Standard implementation. 

IT Asset Management

We will help implement the customized Asset management to tailor the capabilities you need to centralize your IT spend, enhance asset security offerings and asset governance. GyanSys has helped many customers realize the full value of their ITAM purchase by implementing the right solutions to manage Hardware (HAM) and Software (SAM) Assets. With the addition of Enterprise Asset Management (EAM), you can control IT spend, both CapEx and OpEx, and automate the full asset lifecycle. 

  • Software Asset Management 
  • Hardware Asset Management 
  • Enterprise Asset Management 
IT Operations Management

GyanSys helps you leverage ServiceNow’s predictive AI capabilities to optimize your IT landscape, gain greater visibility and automate where possible. Organizations start with ITOM Visibility to gain benefits of Discovery feature, CMDB and Service Mapping. Once matured, ITOM Professional and ITOM AIOps Enterprise packages add value to gain anomaly detection, reduce MTTR and automated remediation of events. 
 
Find out more about ITOM capabilities by requesting a demo of ITOM capabilities such as ITOM visibility, and ITOM Optimization. 

Strategic Portfolio Management

An integrated PPM solution that helps you manage the full cycle of projects, plan and simulate portfolios, including expansive resource management capabilities. GyanSys’s team of experts will drive the SPM implementation according to your needs to deliver value from the portfolio. 

  • Project Portfolio Management 
  • Agile Project Management 
  • Hybrid Project Management 
  • Application Portfolio Management 
Governance, Risk and Compliance 

We assist you with the full GRC suite of offerings from ServiceNow, whether it is only risk management, or governance related frameworks, or policies development & management of such. We help organizations requiring compliance procedures and audit-related support activities within ServiceNow GRC.

  • Risk Management 
  • Policy and compliance management 
  • Audit management 
  • Vulnerability Response 
  • Vendor risk management 

Get up & running with your baseline implementation in 10-12 weeks. 

 

Employee Workflows

Enabling your employees with unmatched service experience to meet their needs is what any organization strives for. Freeing up employees’ time from manual process inefficiencies, requests and follow-ups can lead to higher productivity, enhanced personnel outcomes, and more. 

GyanSys can help you leverage the power of the ServiceNow platform to deliver a full lifecycle of employee services. Utilizing diverse employee workflows to suit your needs via a NOW platform, organizations can enable employees to do more and benefit from greater operating efficiencies. 

HR Service Delivery 
Employee Center
HR Service Delivery 

Bring in unified experience for your employees. By implementing HR Service Delivery, you can deliver an elevated experience and satisfaction that brings in all their work needs without going to multiple tool sets, that too instantly. GyanSys’s experienced team deliver smooth implementation of HR Service Delivery to enable your employees and HR stakeholders with one stop shop for all HR related requests, and a dashboard of team performance. 

  • HRSD Pro 
  • HRSD Enterprise 

Engage with our HR experts to find out how some of our customers are improving employee engagement and taking advantage of simplification. 

Employee Center

Delivered as part of HRSD or a stand-alone solution, you can create a tailored experience to engage your employees. The Employee Center offers a unified experience that is easy to use, integrated with other HCM applications, and provides better employee engagement. GyanSys has delivered many implementations to cater to diverse needs in delivering a customized Employee Center experience. 
 
Gain a detailed understanding of how Employee Center can cater to employee needs in a single platform.

IT Operations Management

GyanSys helps you leverage ServiceNow’s predictive AI capabilities to optimize your IT landscape, gain greater visibility and automate where possible. Organizations start with ITOM Visibility to gain benefits of Discovery feature, CMDB and Service Mapping. Once matured, ITOM Professional and ITOM AIOps Enterprise packages add value to gain anomaly detection, reduce MTTR and automated remediation of events. 
 
Find out more about ITOM capabilities by requesting a demo of ITOM capabilities such as ITOM visibility, and ITOM Optimization. 

Strategic Portfolio Management

An integrated PPM solution that helps you manage the full cycle of projects, plan and simulate portfolios, including expansive resource management capabilities. GyanSys’s team of experts will drive the SPM implementation according to your needs to deliver value from the portfolio. 

  • Project Portfolio Management 
  • Agile Project Management 
  • Hybrid Project Management 
  • Application Portfolio Management 
Governance, Risk and Compliance 

We assist you with the full GRC suite of offerings from ServiceNow, whether it is only risk management, or governance related frameworks, or policies development & management of such. We help organizations requiring compliance procedures and audit-related support activities within ServiceNow GRC.

  • Risk Management 
  • Policy and compliance management 
  • Audit management 
  • Vulnerability Response 
  • Vendor risk management 

Get up & running with your baseline implementation in 10-12 weeks. 

 

Creater Workflows

We empower business teams using Now platform offerings, enabling citizen developers to build scalable, intuitive, low-code applications with speed and governance. By combining drag-and-drop design, reusable components, and AI-assisted development, organizations can rapidly turn ideas into secure enterprise solutions—without heavy reliance on IT.

App Engine
Automation Engine
App Engine

We design and build custom desktop & mobile applications by utilizing the power of App Engine capabilities and deliver quick wins. Business process automation is one of the widely utilized case studies when it comes to tapping App Engine Studio (AES). With the power low-code and pro-code NOW platform, we have created powerful apps leveraging Catalog builder, Workflow studio, and other integrated tools. 

Automation Engine

GyanSys has helped many customers needing to integrate and automate manual processes & repetitive tasks by using Integration Hub Professional (hundreds of spokes available on the Now Store), Process Mining, and RPA Hub. With industry-specific knowledge and expertise of SAP, Salesforce, and Microsoft, our consultants deliver exponential value by bringing in the right data to ServiceNow and, at the same time, reducing integration costs and complexity.

IT Operations Management

GyanSys helps you leverage ServiceNow’s predictive AI capabilities to optimize your IT landscape, gain greater visibility and automate where possible. Organizations start with ITOM Visibility to gain benefits of Discovery feature, CMDB and Service Mapping. Once matured, ITOM Professional and ITOM AIOps Enterprise packages add value to gain anomaly detection, reduce MTTR and automated remediation of events. 
 
Find out more about ITOM capabilities by requesting a demo of ITOM capabilities such as ITOM visibility, and ITOM Optimization. 

Strategic Portfolio Management

An integrated PPM solution that helps you manage the full cycle of projects, plan and simulate portfolios, including expansive resource management capabilities. GyanSys’s team of experts will drive the SPM implementation according to your needs to deliver value from the portfolio. 

  • Project Portfolio Management 
  • Agile Project Management 
  • Hybrid Project Management 
  • Application Portfolio Management 
Governance, Risk and Compliance 

We assist you with the full GRC suite of offerings from ServiceNow, whether it is only risk management, or governance related frameworks, or policies development & management of such. We help organizations requiring compliance procedures and audit-related support activities within ServiceNow GRC.

  • Risk Management 
  • Policy and compliance management 
  • Audit management 
  • Vulnerability Response 
  • Vendor risk management 

Get up & running with your baseline implementation in 10-12 weeks. 

 
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