Juggling multiple communication channels for your business’ support center? Need to streamline your customer service process? Most of the clients I work closely with have the same challenges for their support teams. That’s why I am so excited about the new Service Cloud Voice capabilities in Salesforce Service Cloud! Service Cloud Voice brings together the […]

Field Service involves delivering consistent work services for customers at their locations by properly arranging employee schedules and service appointments, and tracking work order completion. Salesforce Field Service is an invaluable resource for organizations with mobile field technicians that have various “moving parts” in delivering their service. Learn more about what Field Service can do […]

It is no surprise that the SaaS industry size is worth billions of dollars now. And as it stands, it’s only going to get bigger! And although there is no better time than now to be in the software industry, we all know that building a SaaS business is not an easy feat. With more […]

When it comes to forecasting, most technology companies want to better understand patterns of adoption and benchmark across their customer base. Typically the goal is to increase the total number of billable accounts by getting real-time visibility into each account’s consumption behavior. Organizations can improve their sales cycles by introducing processes that allow them to […]

Sales Cloud helps companies to remove technical blockers and upgrade their current offerings to match current and future organizational changes. Whether your goal is to grow into new markets, upsell and cross-sell to existing customers, or streamline sales processes, there is a solution to all these challenges. Equip your team with demand generation, pipeline management, […]

This year’s Cactusforce at Phoenix was a great start to the year! The hybrid option brought many technical minds together to learn and collaborate together. Our team was honored and excited to present two great Salesforce topics that improve customer project needs and workflows. We also had the great opportunity to meet and greet with […]

Partnership Relationship Management is key to the success of your partner ecosystem. From resellers, brokers, or distributors to dealers, improve the visibility of your partnership cycles and accelerate channel expansion and growth through automation.  Develop Strong Partner Connections When it comes to improving partner onboarding, you don’t need to reinvent the wheel! Salesforce PRM allows […]

Successfully navigating disruptions and significant, unplanned changes to protect and grow value has led to a renewed focus on business resilience for all organizations. Risks are always present but now business leaders and IT decision-makers alike recognize that they need to have a new mindset with an emphasis on IT agility needed to achieve business […]

by Colin Hamilton, Field Service Product Lead Increasingly, companies are realizing that their Field Service technicians are considered the face of the company - these are men and women on the front lines who are physically present for their work. Returning to face-to-face interactions after COVID can present a huge opportunity, not only in terms […]

The winds are changing, and so are consumers’ appetites toward businesses that strive to be environmentally conscious. More than ever, companies are looking for ways to understand and adapt their business practices to meet consumer demands and be at the forefront of the net zero movement. As the roles of governing sustainability continue to grow […]