Agentforce

Services & Offerings

Deploy Autonomous Agents to Take Real Action

Move Beyond AI Assistants. Put Autonomous Agents To Work.

Agentforce enables organizations to deploy trusted, autonomous AI agents that can understand requests, make decisions, take action, and collaborate across business processes—all while operating within your enterprise data, security, and governance framework.

Unlike basic chatbots, these agents reason through complex workflows, make decisions, and act independently using live CRM data. They work across Slack, WhatsApp, voice, and more — all within Salesforce's secure, auditable Trust Layer. Transform customer experiences, streamline operations, and empower your workforce with AI agents that don't just provide answers—they get work done.

Jumpstart Your Agentforce with Our POC Starter Package

Unlock the Power of Real-Time Agentic Actions

Whether you're looking to unify data, activate smarter marketing, or empower your service agents, our modular Agentforce POC package lets you choose what matters most — and launch fast.

Become AI-Ready

Conair
GyanSys worked with Conair to help them leverage Agentforce for intelligent case deflection — reducing manual support effort, saving valuable operational hours, and improving overall customer service responsiveness.
Owens & Minor
Discover how we enabled Owens & Minor to optimize processing workflows with Agentforce - reducing turnaround times from weeks to days through AI-driven automation and orchestration.
Allison Transmission
GyanSys helped Allison Transmission deliver productivity improvements for customer service agents with real-time language translation, enrich incidents with detailed background and information for faster ticket resolution.

Get the Most Out of Agentforce

GyanSys helps organizations identify, design, and deploy Agentforce solutions that deliver measurable business value. Our team specializes in projects with lots of moving parts and structures. Transform your organization with AI agents that can reason, decide, and take action:

Automating complex, multi-step business processes
Orchestrating workflows seamlessly across systems

Delivering real-time, intelligent assistance at scale
Shifting businesses from reactive operations to proactive, AI-driven execution

Take Action, Not Just
Provide Answers

Enable agents that can resolve service requests, qualify leads, update records, create cases, trigger workflows, and complete multi-step business processes autonomously.

Boost Efficiency &
Productivity with AI

Reduce manual effort and empower employees by automating repetitive tasks, administrative work, and routine decision-making.

Enterprise-Grade
Trust & Governance

Leverage Salesforce's secure AI framework, trusted data foundation, and governance controls to deploy AI confidently at scale.

Multi-Agent Orchestration
is Here

Agentforce now enables multiple autonomous agents to collaborate as a unified digital workforce. Rather than relying on a single agent to handle every interaction, specialized agents can coordinate across departments, systems, and business processes to resolve complex requests end-to-end.

Cross-functional agent collaboration
Shared memory and contextual awareness
End-to-end workflow automation
Seamless customer experiences across channels
Faster resolution of complex requests

AI Teams That Work Together

Agents share context, customer history, and business data in real time, ensuring a seamless experience across channels without requiring customers or employees to repeat information.

Agentforce Operations Tackles the Back Office

Many business processes still rely on manual reviews, approvals, data validation, and repetitive administrative tasks. Agentforce Operations introduces specialized back-office agents capable of autonomously executing operational processes that previously consumed valuable employee time.

Invoice processing and AP automation
Customer onboarding workflows
Compliance and audit verification
Data quality management
Supplier onboarding
Contract review and approval routing
Master data governance

Put Routine Work on Autopilot

These agents work behind the scenes to monitor, validate, escalate, and complete tasks while maintaining compliance and governance controls.

Build Everywhere with Headless 360 & Agentforce Vibes 2.0

Agentforce is no longer confined to a single interface. Organizations can now deploy intelligent agents across any application, channel, or digital experience using APIs, MCP tools, CLI tooling, and multi-model AI support.

Whether employees work in Salesforce, Microsoft Teams, Slack, custom portals, mobile applications, or third-party systems, agents can securely access enterprise data and perform actions from wherever users already work.

Build Once. Deploy Anywhere.

Organizations can deploy AI where employees and customers already engage, accelerating adoption while maintaining a unified customer and operational experience.

Enterprise-Grade Governance & Trust

Every Agentforce deployment is built on Salesforce's trusted architecture, ensuring security, governance, compliance, and transparency remain at the core of every interaction.

Organizations can confidently deploy autonomous agents while maintaining control over data access, actions, approvals, and business policies.

Role-based access controls
Human-in-the-loop approvals
Audit trails and observability
Enterprise security policies
Data governance controls
Responsible AI frameworks

Agentforce Use Cases

From customer service and sales productivity to logistics orchestration and operational decision-making, Agentforce enables organizations to deploy autonomous agents that work alongside employees, automate routine tasks, and drive measurable business outcomes.

These examples showcase how GyanSys is helping organizations move beyond AI experimentation and into practical, enterprise-ready solutions powered by Salesforce Agentforce, Data Cloud, AI, and modern integration frameworks.

Agentforce in Outlook / Headless 360

Agentforce Voice Support Assistant

AI-Powered Logistics Orchestration Assistant

AI Meeting Prep & Store Insights Agent