Dreamforce 2024 has concluded, marking yet another transformative event for GyanSys. As we reflect on this year’s conference, we are invigorated by the strategic connections formed, cutting-edge solutions explored, and key insights gained. For those unable to attend, here are GyanSys' most impactful takeaways from Dreamforce, highlighting the future of business transformation and enhanced customer success.
This year, we returned yet again with impactful sessions led by our expert team of industry solution specialists! If you missed our presentations, don't worry—you can explore all the insights and takeaways below:
My first Dreamforce is an experience I’ll never forget. It was a true honor to take the stage alongside Shaun Ross from Hunter Douglas, diving deep into the vital topic of Dealer Onboarding. Beyond the spotlight, the real magic was in connecting with incredible minds, exchanging ideas, and building meaningful relationships with colleagues, clients, and industry leaders. A heartfelt thank you to Shaun, the GyanSys team, and Dreamforce for making this milestone moment a reality.
- Hassan Shaheen
My first Dreamforce ever was an amazing experience. It was a true pleasure to share the stage with Colin, as we discussed the insights of what we did with American Leak Detection. I also loved the opportunity to connect with friends and colleagues, while also learning about the new Salesforce developments and best practices around the world. I'm really grateful I was able to be there.
- Angel Montiel
Dreamforce 2024 set the stage with significant momentum, unveiling the 3rd Wave of AI focused on agents – Your Force for Success. The keynote reflected on 25 years of Salesforce innovation, leading to the introduction of Agentforce, a new AI-driven era seamlessly integrated into the Salesforce platform and Customer 360 Apps. This strategic evolution highlights how AI-powered agents and humans can collaborate to drive customer success within the Salesforce ecosystem. With Agentforce, every user can now become an Agentblazer, harnessing AI to elevate their impact on the Salesforce platform.
If you missed the exciting innovations announced at Dreamforce 2024, we highly recommend watching the Best of Dreamforce 2024 collection, starting with Episode 1 on Salesforce+. This keynote highlights groundbreaking AI advancements that are already driving success for companies like Saks, Wiley, Fossil, and OpenTable. One key feature is the Atlas Reasoning Engine, the brain behind Agentforce, designed to create, evaluate, and redefine business strategies using reinforcement learning from customer outcomes, not human feedback.
Building on Salesforce's AI leadership, Einstein Copilot has been upgraded to Agentforce, now available across all Salesforce Clouds—Sales, Service, Marketing, Commerce, and Industry Clouds—with over 100 pre-built industry-specific actions and prompts.
Another major highlight is the enhanced Data Cloud, now offering Zero Copy integration for third-party data and data lakes, allowing structured and unstructured data to be virtualized like any Salesforce object, powering workflows and applications with no additional costs. The Retrieval Augmented Generation (RAG) technology further boosts AI capabilities by integrating data from connectors like Databricks, Snowflake, and Azure to enhance agent-driven case resolutions.
Exciting product launches include, launching from Oct 2024 until Summer 2025:
For a comprehensive understanding, we recommend Episode 37, which delves into Agentforce, showcasing real-world customer ROI and the strategic future of business transformation. The success formula — Humans + AI + Data + Actions — is driven by the Atlas reasoning engine, ensuring optimal data delivery at the right moment. This seamless process is facilitated by Data Cloud, utilizing advanced search capabilities like Vector Database, Hybrid Search, and Knowledge Graph, in conjunction with automations such as Prompts, Flows, Apex, and APIs to mobilize agents into action effectively.
What distinguishes this platform is the Atlas reasoning engine's capability to analyze various data facets—from order history to inventory details and company policies—enabling it to provide customers with the best service responses and resolutions.
In light of these exciting announcements, we also recommend watching Episode 26 on Data Quality Strategies, which offers practical strategies for building a trusted data foundation through effective data quality management. Additionally, be sure to watch the Data Cloud Keynote, where you'll discover the latest advancements, including 200+ Data Cloud Connectors, the innovative Zero Copy Partner Network, and the Data Cloud Vector Database. This keynote also highlights enhanced security features built natively into Data Cloud, such as Policy-Based Governance, Private Connect, AI-Based Tagging & Classification, and Customer Managed Keys. These advancements are designed to strengthen data integration and security, empowering organizations to harness their data effectively.
Armed with valuable insights and strategic inspiration from Dreamforce, we are poised to translate these learnings into actionable initiatives for the future. Our focus remains on leveraging innovative approaches, adopting cutting-edge technologies, and reinforcing our unwavering commitment to operational excellence across all client engagements. As we move forward, we look forward to driving impactful, transformative outcomes for our valued clients.
A heartfelt thank you to the Salesforce community, attendees that stopped by our booth, the Dreamforce organizers, and the remarkable speakers who contributed to the event's success. We look forward to reconnecting at Dreamforce 2025, and in the meantime, stay tuned for more exciting updates and insights from GyanSys!