In today’s fast-paced digital landscape, businesses must ensure their applications run smoothly and efficiently. Application Management Services (AMS) are vital for the maintenance, optimization, and modernization of crucial business applications. GyanSys, a leader in AMS, offers a range of services designed to meet the unique needs of each client, ensuring optimal performance and support.
Key Tenets of GyanSys’ AMS Solution:
Operating Efficiency & Productivity, Commitment & Transparency, and Ready for Next Generation form the key pillars of GyanSys’ AMS solution aimed at ensuring effective & reliable operations with continuous customer feedback. This approach ensures that the AMS solution surpasses client expectations and industry standards.
Some other features of GyanSys’ AMS offerings include:
- Customized Managed Service Programs: To tackle unique requirements of businesses, our managed service programs are tailored to fit specific needs and budget constraints without compromising on quality. This tailored approach guarantees that businesses receive precise support exactly when they need it.
- Flexible Engagement Models: GyanSys offers dedicated, pooled, or hybrid support models to allow businesses to swap and deploy skillsets based on demand forecasts conducted jointly with the customer’s team. This flexibility ensures optimal resource utilization while adapting quickly to your business’s changing needs.
- Cost-Effective Plans: GyanSys provides cost-effective plans starting from as low as 0.25 Full-Time Equivalents (FTEs) and 40 hours per month. Additionally, we offer the option to roll over unused hours quarterly (till the end of Q3) ensuring that businesses get the most value out of their investment.
Comprehensive Service Offerings
GyanSys’ AMS covers a wide range of services, including:
- Application Management: 24x7 support to manage and resolve incidents, allowing businesses to focus on growth.
- Application Modernization: Leveraging resources to modernize and transform applications, breaking free from constraints.
- Application Development: Planning, designing, developing, and managing applications with scalability and maintainability in mind.
- Application Testing: Ensuring quality through continuous testing across business application and system development lifecycles.
- Version Upgrades and New Release Impact Assessment Walkthrough: Staying up to date on upcoming product features and planning for version upgrades to minimize business & production system impact.
Key Differentiators
GyanSys offers several features that enhance its AMS offerings from others:
- Carry Forward Hours: Unused hours can be carried forward month-to-month within a fiscal year (Till Q3).
- Named Resources: Primary and secondary resources are named, for all the skillsets.
- Flexible Usage: Hours can be used for enhancements, small projects, workshops, proof-of-concepts, and more.
- Swappable Resources: Resources can be swapped across skills within the pool of hours.
- 24x7 Support: Severity 1 and critical task support are included.
- SLA-Driven Approach: Service Level Agreements (SLAs) with credit and earn-back clauses ensure accountability and performance.
How we leverage cognitive tools like GyanAI to continually optimize & innovate service delivery?
Preventive: Integration with GyanAI to proactively identify consistent ticket patterns to target for increased training and application configuration changes
Prescriptive: Interacts with knowledge base to perform monitoring and root-cause analysis across incident types to present potential resolutions for new incidents
Perceptive: GyanAI for automatically generating real-time status reports and trends for service reporting.
Apart from GyanAI, using Innovation Lab, Robotics & Automation, (Shift-Left Initiatives for Problem Management), and Advanced Operations Analytics, GyanSys aims to achieve operational and process excellence eventually delivering greater value to the customers.
Conclusion:
GyanSys’ AMS offerings are designed to optimize support and ensure that businesses can focus on their core operations. With flexible engagement models, cost-effective plans, and a comprehensive range of services, GyanSys stands out as a reliable partner for managing, modernizing, and developing applications. Our commitment to quality and customer satisfaction is evident in our successful track record and the numerous features that enhance our service offerings.
For more information on how GyanSys can help you accelerate your enterprise transformation with RISE with SAP, contact us today. Let’s embark on this journey together and unlock your business’s full potential.
