Juggling multiple communication channels for your business’ support center? Need to streamline your customer service process? Most of the clients I work closely with have the same challenges for their support teams. That’s why I am so excited about the new Service Cloud Voice capabilities in Sal...

Field Service involves delivering consistent work services for customers at their locations by properly arranging employee schedules and service appointments, and tracking work order completion. Salesforce Field Service is an invaluable resource for organizations with mobile field technicians that h...

It is no surprise that the SaaS industry size is worth billions of dollars now. And as it stands, it’s only going to get bigger! And although there is no better time than now to be in the software industry, we all know that building a SaaS business is not an easy feat. With more […]...

by Sundeep Pai Modern-day supply chain challenges and disruptions include increased speed and complexity of global supply chains, individualization of goods and services, globalization, mobility, and connectivity, to name a few. These challenges have made supply chain planning more critical and push...

When it comes to forecasting, most technology companies want to better understand patterns of adoption and benchmark across their customer base. Typically the goal is to increase the total number of billable accounts by getting real-time visibility into each account’s consumption behavior. Organiz...

By Ramkey Ramakrishnan SAP Commerce: Deliver Omni-Channel Customer Experiences by Unifying Customer Processes SAP Customer Experience can help build exceptional customer experience by providing end-to-end insights by connecting commerce, marketing, sales, and service data. Commerce for Direct-to-Con...

Sales Cloud helps companies to remove technical blockers and upgrade their current offerings to match current and future organizational changes. Whether your goal is to grow into new markets, upsell and cross-sell to existing customers, or streamline sales processes, there is a solution to all these...

This year’s Cactusforce at Phoenix was a great start to the year! The hybrid option brought many technical minds together to learn and collaborate together. Our team was honored and excited to present two great Salesforce topics that improve customer project needs and workflows. We also had the gr...

Partnership Relationship Management is key to the success of your partner ecosystem. From resellers, brokers, or distributors to dealers, improve the visibility of your partnership cycles and accelerate channel expansion and growth through automation.  Develop Strong Partner Connections When it...

Successfully navigating disruptions and significant, unplanned changes to protect and grow value has led to a renewed focus on business resilience for all organizations. Risks are always present but now business leaders and IT decision-makers alike recognize that they need to have a new mindset with...