by Colin Hamilton, Field Service Product Lead Salesforce Field Service continues to shine with market-leading features and functions that allow companies to serve their customers with business processes that keep them at the competitive forefront. Every Salesforce release improves an already excellent product with new features and updates to existing features that ensure Salesforce is […]

As your business grows, so do your marketing needs. But what happens when you need to migrate to a new Marketing Cloud Account Engagement (MCAE), formerly known as Pardot, instance? Whether it’s due to a merger, acquisition, or just the need for a fresh start, migrating to a new MCAE instance can be a daunting […]

Investing in Salesforce is one of the most important decisions any organization can make. More times than not the benefits Salesforce provides outweigh the cost. But continued growth and scaling will leave many companies with strained budgets and technical debt. As a mature consulting company, we understand the challenges of sustainable growth. This is why […]

by Hari Sivvala Logistics Industry Challenges Logistics management can be tricky and time-consuming in the transportation industry because of internal and external system integration constraints. This industry is also experiencing rapid technological changes, thus necessitating the shippers to be prepared. As many companies face significant challenges in 2023, they will have to face them head-on […]

Juggling multiple communication channels for your business’ support center? Need to streamline your customer service process? Most of the clients I work closely with have the same challenges for their support teams. That’s why I am so excited about the new Service Cloud Voice capabilities in Salesforce Service Cloud! Service Cloud Voice brings together the […]

Field Service involves delivering consistent work services for customers at their locations by properly arranging employee schedules and service appointments, and tracking work order completion. Salesforce Field Service is an invaluable resource for organizations with mobile field technicians that have various “moving parts” in delivering their service. Learn more about what Field Service can do […]

It is no surprise that the SaaS industry size is worth billions of dollars now. And as it stands, it’s only going to get bigger! And although there is no better time than now to be in the software industry, we all know that building a SaaS business is not an easy feat. With more […]

by Sundeep Pai Modern-day supply chain challenges and disruptions include increased speed and complexity of global supply chains, individualization of goods and services, globalization, mobility, and connectivity, to name a few. These challenges have made supply chain planning more critical and pushed supply chain planners to operate in almost real-time and develop ever-more-detailed plans. The […]

When it comes to forecasting, most technology companies want to better understand patterns of adoption and benchmark across their customer base. Typically the goal is to increase the total number of billable accounts by getting real-time visibility into each account’s consumption behavior. Organizations can improve their sales cycles by introducing processes that allow them to […]

By Ramkey Ramakrishnan SAP Commerce: Deliver Omni-Channel Customer Experiences by Unifying Customer Processes SAP Customer Experience can help build exceptional customer experience by providing end-to-end insights by connecting commerce, marketing, sales, and service data. Commerce for Direct-to-Consumer (D2C), Marketplace, or Complex Industry Models Q: What steps can you take to put an effective D2C model […]