Agentforce Field Service

Services & Offerings

Provide and build trusted support in the field with Agentforce Field Service. Resolve service calls faster, improve efficiency, and automate scheduling seamlessly from the field. Deliver exceptional service for your customers and community.

Grow your front-line service representatives to high-performing teams in Agentforce Field Service. Having implemented Salesforce Field Service for multiple clients, our experts can help you start with a fresh project or make enhancements to an existing Field Service implementation.

Jumpstart Your Agentforce with Our POC Starter Package

Unlock the Power of Real-Time Agentic Actions

Whether you're looking to unify data, activate smarter marketing, or empower your service agents, our modular Agentforce POC package lets you choose what matters most — and launch fast.

Become AI-Ready

California Closets
We developed a mobile app for designers using Salesforce’s Field Service technology. It provides up-to-date information on appointments to achieve a personalized consultation. Key metrics and dashboards are now easily accessible as well.
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Core Health & Fitness
GyanSys built a Field Service solution that integrated with an existing e-commerce platform to allow Core Health & Fitness customers to create service requests and select pieces of equipment requiring parts, leveraging a foundation of Experience Cloud functionality.
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Allison Transmission
GyanSys supported Allison Transmission's implementation of Salesforce Field Service (SFS) for their VET Division.

Get the Most Out of Agentforce Field Service

Front-line service technicians are key representatives of your brand and we’ll work with you to not only create opportunities to cross-sell and upsell but to keep a meaningful and lasting relationship with your customers. We’ll do this by focusing on the following:

Understanding how to support your team to peak efficiency
Enabling self-service in customer portals
Building out operational capacities
Delivering user-friendly solutions

Having equipment history and customer profiles right at Field Service professionals’ fingertips
Optimizing appointment scheduling by considering variables such as travel time, required skills, and availability

Appointment Assistance

Offer customers self-service for scheduling appointments in a unique to your brand customer portal and bot system, and include Last Mile notifications via the Mobile App. When necessary, your customers can easily make appointment modifications.

Remote Support

We can enable agents to provide more effective remote support. From on-demand video sessions with customers to AI for character and photo recognition, we keep customers at the core of your business.

Offline Efficiency

With expansive caching of data, technicians can remain productive when signals are not available. Don’t let connectivity issues and remote areas stop your teams.

Calculating Precision

With predictive travel routes, your technicians can ensure their travel times are incorporated into their schedule of appointments. Set your technicians up for success with built-in travel times to resolve customer issues faster.

Use your sales data to inform your marketing spend.

Automatically Assign Jobs from Anywhere

To deliver a key part of your overall business strategy, Agentforce Field Service needs to be implemented correctly to retain loyal customers. We’ll help automate processes and provide dispatchers with full visibility into the mobile workforce to see every job on a single screen for key prioritization.

Image Recognition and Maintenance

Create image classification and automatically prescribe the right setup for technicians. Field Service technicians can use image recognition to ensure the right product part is fixed or replaced. We’ll help you customize the app to improve service and eliminate additional trips.

Easily map out business requirements & identify gaps that can be resolved with customizations for unique services that set your brand apart.