SAP Customer Experience (CX)

Create a seamless customer experience with GyanSys’ Expertise

50+

Global Team

4+

Accelerators

6+

Global Customers

100%

Referenceable

300 Years

Combined CX Experience

Customers Who Trust Our CX Services

Our SAP CX Services and Offerings

Solution Architecture Design + PoC
Integration to on-premise and cloud products, SSO

Agile Implementation & Ongoing Support
Tools & Accelerators

CX Transformation Roadmap
Configure, Price & Quote

UX Design
Advanced Analytics & Automation

Commerce Cloud

B2B & B2C
Multiple Product Catalogs
Dealer Portal
Hybris Merchandising
Integration with Backend SAP Systems
Customer Support Ticketing

Sales Cloud

Account & Contact Life Cycle Management
Activities and Opportunity Management
Sales Team Activities and Visit planning
Revenue and Forecast Management
Sales Order Processing
Product Variants and Configuration (Callidus Integration)
Subscription Billing

Service Cloud

AI Chatbots
Field Service Accelerator
Process Harmonization
Self-Service
On-Demand Service Network
Omnichannel Service on Cloud
RTM

Marketing Cloud

Customer Profiling & Segmentation
Lead Management
Loyalty Management
Campaign Management
Marketing Automation
GDPR Compliance & Reporting

Industry Verticals

Life Sciences

Consumer

Manufacturing

Food & Beverage

eCommerce Using SAP C/4HANA at dormakaba

dormakaba’s e-commerce strategy is powered by SAP C/4HANA covering a wide range of product types from Master Key System to Configurable Products. GyanSys is also providing a hosted solution for quotes and projects and integration support across USA, Germany & Switzerland (additional sites planned).

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Competitive Landscape: SAP S/4HANA Service Providers

GyanSys was cited in Gartner’s 2018 Competitive Landscape: SAP S/4HANA Service Providers report as one of the local partners in North America who have experience implementing S/4HANA. GyanSys was also cited as a SAP Leonardo services provider. Read this report to gain insight into competitive situation, trends, and market players of S/4HANA service providers.

CX Transformation Assessment

Ready to take your Customer Engagement process to the next level? Take advantage of our Zero Risk assessment services to help guide your transformation initiative.

Request C/4HANA Assessment or Consultation

The Gold Guide: Connect with Purpose

The SAP Customer Experience portfolio has an unbeatable scope across the front office. Together, the five cloud solutions are greater than the sum of their parts. But what does it mean to you, to what you can offer – and to your customers?

>> Read Presentation

Guide: SAP Sales Cloud Portfolio Road Map

Companies today are planning their digital journeys – transforming business models, reengineering business processes, and reimagining work. This document provides an overview of SAP Sales Cloud portfolio.

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Infographic: Customer Experience

Customer Experience (CX) enabling your mid-size company to become a Best-Run business. CX professionals play a key role in driving digital transformation and strategic direction.

>> View Infographic

dormakaba selected GyanSys as a SAP C/4HANA implementation and support partner.

GyanSys assisted with software bill-of-materials evaluation and roadmap at Elanco.

GyanSys is assisting a multi-phase rollout of SAP Hybris Billing leveraging an onshore & offshore model at Citrix.

1. Gartner [Competitive Landscape: SAP S/4HANA Service Providers, Susan Tan, 9 February 2018]