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SAP Customer Experience Services & Offerings

Accelerate Your Revenue Growth with Enterprise-Grade Customer Experience (CX)

Grow revenue, loyalty, and end-to-end insights by providing a personalized buyer journey by connecting commerce, marketing, sales, service, and customer data.

GyanSys’ industry-focused SAP certified Speedy packaged solutions across Commerce Cloud, Sales Cloud, Service Cloud, Marketing Cloud, and Customer Data Platform provide and unlock superior omnichannel customer experience. Realize your implementation value faster with GyanSys’ CX experts.

Transform Market Opportunities Into Profitable Outcomes

Unify customer data across your enterprise and utilize AI to build unique profiles that can help you truly understand your customers and their preferences.

Future-Proof Your Enterprise with Comprehensive Business Models

Implementing end-to-end operations with full visibility of inventory, supply, and customer interactions enables you to sell on your customers' terms anytime and anywhere

Unlock the Power of Integrated CX Capabilities with One-Stop Shop

Integrate commerce, marketing, sales, and service data seamlessly with SAP's interdependent CX solutions

Maximizing Customer Engagement: Putting the 'Omni' in Omnichannel Marketing

Grow customer lifetime value by delivering consistent, contextual engagements via your customers’ preferred channels at scale.

GyanSys mentioned as a Digital Commerce Service Provider in Gartner Digital Commerce Vendor Guide, 2021 report. 

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Select Customers Who Trust GyanSys

Hear From Our Customers

“Nihon Kohden implemented SAP Commerce Cloud using the B2B and Telco accelerators to increase accuracy and compliance by enabling guided configuration and quoting.”
Ashis Patil, Nihon Kohden - Sr. Director & Head of IT
  • Mohawk
    GyanSys is building a next gen digital platform by upgrading their SAP Commerce Cloud to the latest version along with integration to SAP sales and service cloud (C4C). A new real-time integration was built between SAP CX and S/4 to provide unified customer experience and exceptional customer service.
    Nihon Kohden America
    Nihon Kohden selected GyanSys to design and implement a multi-step guided configuration & quote process using SAP Commerce Cloud platform for their complex, multi-dimensional B2B solutions with extensive combinations of products & services.
    dormakaba
    Dormakaba has signed a 6-year end-to-end managed services agreement and project implementation services leveraging GyanSys’ offshore delivery center for front-end (UX), back-end, quality assurance, and integrations work.
  • Bracco
    Bracco selected GyanSys to design and develop an online ordering portal leveraging SAP CX Commerce Cloud.
    Maui Jim
    Maui Jim selected GyanSys to support and enhance their e-commerce environment.
    Avaya
    GyanSys was selected by Avaya to implement SAP CX Commerce and enable Avaya’s mission to reimagine digital communications with innovation that defines the future of work and the customer experience. ​

Customer Data Solutions

Customer data solutions to keep data private, respect customer choices, govern & secure data.
Customer Data Platform for B2B/B2C

Data Governance

Identity Management

Passwordless Authentication and Single

Sign-On (SSO)
Customer Profile Management

Customer Identity and Access

Management for B2B/B2C

Authorization Management

Security and Privacy Protection

Consent and Preference Management

Sales & Marketing Solutions

Adapt to changing and dynamic markets and power your sales team with intelligent sales and marketing solutions to guide customers through their sales journeys.
Account Management​

Territory Management​

Opportunity Management ​

Groupware Integration​

Quotes Management​

Multi-Device Interfaces

Guided Selling
Intelligent Forecasting

Retail Execution and Field Sales

Visit Planning

Pipeline Manager and Flow

Sales Campaigns

360-Degree Insight & Analytics
Sales Automation

Dynamic Customer Profiling

Marketing Planning, Performance, and Analytics

Audiences, Campaigns, and Journeys

Lead and Account-Based Marketing

Service Solutions

Manage and serve great experiences for your customers on their channel of choice and boost your customer service.
Channel Orchestration

Customer Self-Service

Agent Desktop

Customer Identification

Agent Console
Connected Processes & Integration with Microsoft Teams

Ticket Categorization

Sentiment Analysis

Case Designer & Case Management

Guided Workflows

Speedy Packaged Solutions

Accelerate your SAP Commerce Cloud implementation with our Bronze, Silver, and Gold SAP-certified Speedy implementation Packages.
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