225+
Global
Team
98%
Customer
Retention
24×7
Global Support Coverage
35+
Global
Customers
SAP Certified
PCoE & AMS
dormakaba has signed a 6 year AMS contract with GyanSys to provide implementation and global support across SAP, Salesforce, ServiceNow, and Microsoft platforms. Watch the video to learn more about the engagement from Remo Schneider, VP of Business Applications.
Flexible Engagement
- 1-year minimum support contract
- “Pay-as-you-go” model above baseline
- 40 hrs/month as baseline to get started
- Resource ramp up & down with 1 month notice
Managed Support Model
- SLA to be established within 90 days
- Weekly/monthly progress reporting
- 50% investment during KT & transition
- SLA – reward/penalty clause
SAP PCoE
Save up to 25% in software maintenance costs with GyanSys’s SAP Partner Center of Excellence. We have the capabilities to offer & extend to you certified support services for SAP (S/4HANA, Enterprise Mobility, BusinessObjects, and more).
| Features | KPI Framework | High Level Deliverables | 24x7 Monitoring Capabilities |
| SAP Certified Data Center with enforced disaster recovery systems | Based on mutually agreed SOP between GyanSys and customer | Resolution of all assigned incident requests and data setup | Service desk functionality within solution manager |
| Simplified process for customer on-boarding with zero downtime | Metrics reporting and monthly review of SLAs with Customer's IT leadership | Provide training and perform testing activities as needed | 24x7 customer hotline number |
| Proven incident prioritization model for assigning and closing tickets | Sample KPI's: turnaround times, effort estimates, functional and technical documents, etc. | Geographic coverage to include business users at all customer locations | On-call support staff |
| Availability of pre-built diagnostic tools for integration testing and continuous business process monitoring |
Customers Who Trust Our AMS and Sustain Services
Supporting dormakaba’s Global IT Environment
dormakaba selected GyanSys as their AMS provider for enterprise-wide support of their business systems, including SAP, Salesforce, ServiceMax, Microsoft, and more. Learn more about how GyanSys supports dormakaba with our flexible engagement model leveraging our secure, offshore delivery center and dedicated professionals.
AMS for Southeastern Mills
Southeastern Mills signed a 2 year AMS agreement with GyanSys to support various platforms including SAP, Microsoft, and more. Learn more about how Southeastern Mills and GyanSys create a mutually-beneficial partnership in supporting Southeastern Mills’ critical business systems infrastructure and applications.
Supporting a Growing Consumer Products Firm
GyanSys was selected by a growing consumer products firm to support their SAP environment. Learn more about how GyanSys helps this growing consumer goods firm keep growing with sustainable and responsive support for their mission critical systems.
Competitive Landscape: SAP S/4HANA Service Providers
GyanSys was cited in Gartner’s 2018 Competitive Landscape: SAP S/4HANA Service Providers report as one of the local partners in North America who have experience implementing S/4HANA. GyanSys was also cited as a SAP Leonardo services provider. Read this report to gain insight into competitive situation, trends, and market players of S/4HANA service providers.
1. Gartner [Competitive Landscape: SAP S/4HANA Service Providers, Susan Tan, 9 February 2018]
2. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.
Certified Partners with
