Minimize Your O&M Expenses to Support & Manage IT Applications with Diverse Skill Set Needs

Pooled hours per month across multiple skill sets

SAP Certified Service Management Desk

Carry forward un-utilized hours within a fiscal quarter

Primary & Secondary resources for every skill set

Accelerators to manage effectively

Blended rate using onshore & offshore model for each skill set

Service delivery manager as single point of contact

Experienced resources

Fixed monthly invoice amount based on resource mix

Our Support Approach

Flexible Engagement

  • 1-year minimum support contract
  • “Pay-as-you-go” model above baseline
  • 40 hrs/month as baseline to get started
  • Resource ramp up & down with 1 month notice
GyanSys Sustain Services - Flexible Engagement

Managed Support Model

  • SLA to be established within 90 days
  • Weekly/monthly progress reporting
  • 50% investment during KT & transition
  • SLA – reward/penalty clause
GyanSys Sustain Services - Business Process Improvements


Save up to 25% in software maintenance costs with GyanSys’s SAP Partner Center of Excellence. We have the capabilities to offer & extend to you certified support services for SAP BAiO, Enterprise Mobility, and BusinessObjects.

GyanSys Sustain Services - PCoE Infographic
SAP Certified in Application Management Services (AMS)

Customers Who Trust Our Services

“GyanSys automated several of our manual test scripts in a short span of time leveraging their offshore delivery center, due to which we reaped major cost benefits.”

IT CoE Director, Leading High-Tech Company

“GyanSys’ Flex Pooled Hours with 3 tier structure for our Global support across multiple SAP areas has been a highly reliable contract for us.”

CIO, Global Conglomerate

“GyanSys flex & elaborative reporting system was a big plus for us to manage our ERP performance in a cost effective manner”

Director, Global High-Tech Manufacturing Company

“High quality right-shore strategy and experience in emerging technologies to support a global template with 33 countries in single instance”

CIO, Global Consumer Goods Company

“Successfully leveraging the perfect blend of onsite-offshore model for our global support for over 10 years”

IT Director, Leading Specialty Chemicals Organization

“Cost effective SAP Maintenance, 100% incident resolution rate and consistently exceeding all KPIs”

Support Manager, Biopharmaceutical Contract Manufacturer