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Enterprise Managed Service & Support Solutions

Our Work Does Not Stop at Implementations.

Our team helps customers manage their application portfolios through customized managed service programs for your specific needs, timing, and budget without sacrificing quality.

Our flexible engagement styles come in dedicated, pooled, and hybrid models where you can swap and deploy skillsets across a range of support areas. GyanSys offers cost effective plans starting from 0.25 FTEs and 40 hours per month with the option to rollover unused hours.

Leverage GyanSys’ experts for managing, developing, modernizing, and testing your applications.

Choose Your Engagement Model

Annual Model (Pooled Hours Support):

  • Purchase pooled hours to leverage across multiple skill sets
  • Named primary & secondary support resources for key functional areas
  • Carry forward hours within a fiscal year

Hybrid Model (Pooled + Dedicated Support):

  • Purchase pooled hours to leverage across multiple skill sets
  • Named primary & secondary support resources for key functional areas
  • Carry forward hours within a fiscal year
  • In addition to support, utilize these hours towards projects and enhancements

55+ Customers

Over 55 customers trust GyanSys to provide AMS services for various applications and platforms, such as SAP, Salesforce, custom applications, ServiceNow, and more. Read on to learn more why they trust our services.

Select Customers Who Trust GyanSys

Hybrid Model
Pooled Model

Hear From Our Customers

  • Delta Faucet
    GyanSys provides application, modernization, and development managed services across SAP, Salesforce, Azure, ServiceNow, and other custom software.
    GXO
    GXO selected GyanSys for application and development managed services for their global SAP SuccessFactors, ServiceNow, Microsoft, Salesforce, and their integration platforms.
    Kiewit
    Kiewit selected GyanSys to provide application and development managed services for their SAP systems.
  • Domino's
    Domino’s selected GyanSys to provide hybrid application and development managed services for SAP systems including S/4HANA, EWM, Ariba, GRC/Security, PI/PO, BASIS, SolMan, and others.
    Allison Transmission
    GyanSys has been successfully providing managed services at Allison Transmission since 2011.
    Maui Jim
    GyanSys has been supporting Maui Jim with their SAP application stack since 2016.
  • IDI Distributors
    GyanSys led the implementation of S/4HANA Cloud across IDI Distributors’ 54 warehouses nationwide. Our holistic approach included comprehensive change management strategies, resulting in accelerated adoption rates, improved employee productivity, and enhanced stakeholder satisfaction.
    Foxconn EV Systems
    Foxconn EV Systems selected GyanSys to implement RISE with SAP S/4HANA and provide application management services after go-live.
    Crocs
    Crocs signs a 3-year dedicated offshore SAP services agreement with GyanSys.
  • Summit Hill Foods
    Summit Hill Foods renews their services agreement for an additional 2 years across their SAP and Microsoft platforms.
    Jack Links
    Jack Link’s signs a 3-year SAP and Salesforce pooled shared services model.
    Mohawk Industries
    GyanSys provides 24x7 managed services for Mohawk's application and technology landscape (SAP, Salesforce, ServiceNow, analytics, custom applications, middleware, and more).

Service Features

Carry Forward Hours

Carry forward hours month-to-month in fiscal year

Named Resources

Named primary and secondary resources even for niche skillsets

Flexible Usage

Use hours for enhancements, small projects, workshops, proof-of-concepts, and more.

Swappable

Swap resources across skills across multiple practices and platforms within your pool of hours

24x7 Support

Severity 1 and critical task support included

SLA-Driven

SLA-driven approach with an assigned Delivery Manager

Service Capabilities

Application Management

Keep the lights on with GyanSys’ team of experts managing your applications and resolving incident 24x7 so you can focus on growing your business.

Application Modernization

Break free from constraints by leveraging our pool of resources to modernize and transform your applications. In addition, our team provides impact assessments for cloud application releases to minimize impacts to your production applications.

Application Development

Leverage our resource pool to plan, design, develop , and manage applications with scalability, maintainability, and integrability in mind. Together, we can innovate and bring value to your organization faster.

Application Testing

With cloud applications, on-premise applications, virtualizations, and more, testing to ensure quality of your system and application releases are critical. Elevate your continuous quality chain by encompassing our resource pool to enable continuous testing across your business application and system development lifecycles.

Supercharge Your
Application Lifecycle with Our Expert AMS Framework

Our team brings our proprietary Expert AMS framework including our tools, methodologies, and DigitalOps platform to enable proactive and predictive application operations.
Up to
15%
Increase in Efficiency with KEDB, AI, and Automations
Up to
40%
Potential Reduction in Spend with Our Pooled Resources
Up to
45%
Improvement in Resolution Times with GyanSys' Senior Professionals
Up to
30%
Reduction in L1 & L2 Incidents with System Improvement Mechanisms
 
COE
Gain Access To Our Center of Expertise Solution Architects
 
Flexible
Use Your Hours Towards Minor Projects, Enhancements, and PoCs
Genie
Genie is a problem solver & chatbot who responds, recommends, and can even execute an action to help the user solve problems powered by AI like your personal agent.
GyanAI
Our GyanSys CoPilot AI application is built for multiple industries and leverages a private LLM to help you with your enterprise applications.
Test Automation Catalog
Gain access to our Test Automation Catalog including over 700 test cases for SAP and Salesforce.
Standardization Kit
Our Service Management Standardization and Optimization Kit help reduce MTTR and increase workforce productivity through service management optimization.
Kaizen Framework
Permanently fix recurring failure points and faults with our tools to eliminate tickets and reduce TCO by continuous improvement.
Innovation Forum & Fund
Set up a joint Innovation Forum with a dedicated fund and validate business ideas with proof-of-concepts.
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