Pooled hours per month across multiple skill sets
Flexible Engagement
- 1-year minimum support contract
- “Pay-as-you-go” model above baseline
- 40 hrs/month as baseline to get started
- Resource ramp up & down with 1 month notice
Managed Support Model
- SLA to be established within 90 days
- Weekly/monthly progress reporting
- 50% investment during KT & transition
- SLA – reward/penalty clause
SAP PCoE
Save up to 25% in software maintenance costs with GyanSys’s SAP Partner Center of Excellence. We have the capabilities to offer & extend to you certified support services for SAP BAiO, Enterprise Mobility, and BusinessObjects.
| Features | KPI Framework | High Level Deliverables | 24x7 Monitoring Capabilities |
| SAP Certified Data Center with enforced disaster recovery systems | Based on mutually agreed SOP between GyanSys and customer | Resolution of all assigned incident requests and data setup | Service desk functionality within solution manager |
| Simplified process for customer on-boarding with zero downtime | Metrics reporting and monthly review of SLAs with Customer's IT leadership | Provide training and perform testing activities as needed | 24x7 customer hotline number |
| Proven incident prioritization model for assigning and closing tickets | Sample KPI's: turnaround times, effort estimates, functional and technical documents, etc. | Geographic coverage to include business users at all customer locations | On-call support staff |
| Availability of pre-built diagnostic tools for integration testing and continuous business process monitoring |
Certified Partners with
