Service Cloud

Seamless, Digital-First Customer Service and Support.

Personalized. Digital. Seamless. Help your customers more effectively by supporting any channel with Salesforce Service Cloud. Support your customers wherever they request support from: online, traditional call centers, field service, or self-service, with Salesforce’s easy-to-use, cloud-based solution.

Select Customers Who Trust Our Salesforce Services

Recent News & Updates

XPO Logistics

XPO Logistics leveraged Service Cloud with Live Messaging to serve their customers.

Chervon

GyanSys remediated Chervon’s Service Cloud implementation to maximize their Salesforce ROI.

Delta Faucet Company

Delta Faucet unlocked the full potential of Service Cloud leveraging GyanSys.

"GyanSys was able to their Service Cloud expertise to efficiently and effective configure and develop our Messaging solution through OOTB configurations and small customizations. Not only did they help us implement Messaging, but also included Omni-Channel routing and Einstein Bots for our unique use case."

Manufacturer - United States of America

Salesforce Service Cloud Offerings.

Assessments & Advisory
Implementations & Managed Services
Integrations to SAP and Other ERPs
Integrations with MuleSoft
Salesforce-SAP Connector
Lightning Platform Development

Customer Service

Agent Workspace
Case Management
Knowledge Management
Service Process Automation
Omni-Channel Routing
Service Analytics
Call Center Management and CTI Integration
Asset and Order Management
Visual Remote Assistant

Self-Service Portals

Branded & Personalized Portals
Lightning Community Builder
Online Case Submission
Customer Self-Service Accounts

Digital Channels

Mobile Messaging
Social Network Messaging
AI-Powered Live Chat
Social Network Monitoring
Email-to-Case
CTI Integration

Field Service

Virtual Support
Appointment Bookings
Work Prioritization
Offline Capable Field Service App
Safety Protocols, Spec Sheets, Knowledge Articles

Chatbots & AI

Chatbots Integrated with SMS, Chat, and Social Network Services
AI-Powered Predictive Case Intelligence
Automated Workflows

Platform

360-Degree View of Customer
Personalize Contact with Customer
Integration to Existing Apps and Websites
Field Service Lightning Mobile App
Ready-to-Use Templates for Mobile-Ready Service Websites

Speedy Accelerators

All Object Kanban View

This lightning application provides the accessibility to choose an object and any one of its picklist fields that gives the end user a grid of all picklist values for the picklist and all the records under them. The user can drag and drop individual record/mass records under each value to another, resulting in mass transfer to that picklist value.

Salesforce-SAP Connector

Configure, customize, and sync objects & fields (like Customer, Material, Pricing, Quotations, Orders, Invoice, etc.) between your ERP system to Salesforce - easily and simply - with GyanSys' Salesforce Connector. Compatible with both SAP S/4HANA and ECC on-premise, contact us to learn more about using our connector.