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Service Cloud

Seamless, Digital-First Customer Service and Support.

Personalized. Digital. Seamless. Help your customers more effectively by supporting any channel with Salesforce Service Cloud. Support your customers wherever they request support from: online, traditional call centers, field service, or self-service, with Salesforce’s easy-to-use, cloud-based solution.

Select Customers Who Trust Our Salesforce Services

Recent News & Updates

XPO Logistics
XPO Logistics leveraged Service Cloud with Live Messaging to serve their customers.
GyanSys remediated Chervon’s Service Cloud implementation to maximize their Salesforce ROI.
Delta Faucet Company
Delta Faucet unlocked the full potential of Service Cloud leveraging GyanSys.
"GyanSys was able to their Service Cloud expertise to efficiently and effective configure and develop our Messaging solution through OOTB configurations and small customizations. Not only did they help us implement Messaging, but also included Omni-Channel routing and Einstein Bots for our unique use case."
Manufacturer - United States of America

Salesforce Service Cloud Offerings.

  • Assessments & Advisory
  • Implementations & Managed Services
  • Integrations to SAP and Other ERPs
  • Integrations with MuleSoft
  • Salesforce-SAP Connector
  • Lightning Platform Development
Customer Service
  • Agent Workspace
  • Case Management
  • Knowledge Management
  • Service Process Automation
  • Omni-Channel Routing
  • Service Analytics
  • Call Center Management and CTI Integration
  • Asset and Order Management
  • Visual Remote Assistant
Self-Service Portals
  • Branded & Personalized Portals
  • Lightning Community Builder
  • Online Case Submission
  • Customer Self-Service Accounts
Digital Channels
  • Mobile Messaging
  • Social Network Messaging
  • AI-Powered Live Chat
  • Social Network Monitoring
  • Email-to-Case
  • CTI Integration
Field Service
  • Virtual Support
  • Appointment Bookings
  • Work Prioritization
  • Offline Capable Field Service App
  • Safety Protocols, Spec Sheets, Knowledge Articles
Chatbots & AI
  • Chatbots Integrated with SMS, Chat, and Social Network Services
  • AI-Powered Predictive Case Intelligence
  • Automated Workflows
  • 360-Degree View of Customer
  • Personalize Contact with Customer
  • Integration to Existing Apps and Websites
  • Field Service Lightning Mobile App
  • Ready-to-Use Templates for Mobile-Ready Service Websites

Speedy Accelerators

All Object Kanban View

This lightning application provides the accessibility to choose an object and any one of its picklist fields that gives the end user a grid of all picklist values for the picklist and all the records under them. The user can drag and drop individual record/mass records under each value to another, resulting in mass transfer to that picklist value.

Salesforce-SAP Connector

Configure, customize, and sync objects & fields (like Customer, Material, Pricing, Quotations, Orders, Invoice, etc.) between your ERP system to Salesforce - easily and simply - with GyanSys' Salesforce Connector. Compatible with both SAP S/4HANA and ECC on-premise, contact us to learn more about using our connector.