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Salesforce Offerings & Services - Service Cloud

Seamless, Digital-First Customer Service and Support

Personalized. Digital. Seamless. Help your customers more effectively by supporting any channel with Salesforce Service Cloud. Support your customers wherever they request support from: online, traditional call centers, field service, or self-service, with Salesforce’s easy-to-use, cloud-based solution.

We build Service Cloud solutions that provide user-friendly tools for addressing customer concerns quickly. Get valuable feedback, efficiently route inquiries, and provide a high level of support to keep customers coming back.

Select Customers Who Trust GyanSys

  • Sally Beauty
    Service Cloud’s Einstein Bots delivered in just 7 days. Find out how we used Service Cloud to significantly reduce case volumes.
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    Core Health
    See how we used Service Cloud to manage issues with chat, email, phone, and more.
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    California Closets
    Personalized consultation for better on-the-ground selling. Learn how we enabled designer mobility with up-to-the minute information.
    Read More
  • Splunk
    Find out how we used Service Cloud to enhance Splunk's case lifecycle.
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    XPO Logistics
    XPO Logistics leveraged Service Cloud with Live Messaging to serve their customers.
    GyanSys remediated Chervon’s Service Cloud implementation to maximize their Salesforce ROI.
  • Delta Faucet
    Delta Faucet unlocked the full potential of Service Cloud leveraging GyanSys.

Get the Most Out of Service Cloud

We’ll work with you to critically optimize integrations of all your service channels for an ideal deployment. Ultimately, we’ll help your business improve your customer service by focusing on the following:
  • Understanding how you support each channel
  • Making each channel as efficient as possible
  • Helping you define customer-first support
  • Tailoring your service agents’ abilities across channels
  • Recommending customer support next best actions for your specific case
  • Delivering seamless solutions for your teams

Integrated Touchpoints

Integrate all your service channels into one platform, so your live and AI service agents can consistently deliver effective service to your customers 24/7.

Service at Every Step

We’re experts at connecting Service Cloud across the full customer lifecycle. From marketing to sales, self-service and support, we help you keep customers at the core.

Efficiency Dashboards

With consolidated data, supervisors can create omni-channel dashboards to get insights into their agents’ activity. This provides flexibility to manage teams and adapt on the fly.

Give Agents a 360° View

With an intuitive service console, your agents can handle all of their cases from one place. Let’s set your agents up for success with built-in productivity tools and a full view of each customer. Resolve each issue efficiently, regardless of the channel, by sending it to the correct agent based on their knowledge and skill set.

Agent Workspace

This powerful console provides an all-in-one platform to give agents visibility and improve their productivity.

Solve Cases More Efficiently

To deliver outstanding service, your business needs the right process in place. We’ll help automate processes and provide agents with transparent access to the full details of every case and client interaction. It all amounts to quicker case resolutions and more productive agents.

The Power of Analytics and Automation

With streamlined processes and access to the right customer data, your support team can work smarter. We’ll help set up performance dashboards you can access from anywhere to help you track KPIs and understand how your channels are being used.
Efficient processes are the key to superior service and scaling up quickly.