Service Cloud​

Seamless, Digital-First Customer Service and Support. 

Personalized. Digital. Seamless. Help your customers more effectively by being digital-first with Salesforce Service Cloud.

Support your customers wherever they request support from - whether they are online channels, traditional call centers, field service, or self-service - with Salesforce’s easy-to-use, cloud-based solution.
Salesforce Silver Consulting Partner
Projects Delivered
Certified Consultants
Recent News & Updates​
Customer Update​
XPO Logistics leveraged Service Cloud with Live Messaging to serve their customers.
Customer Update
​GyanSys remediated Chervon’s Service Cloud implementation to maximize their Salesforce ROI.
Delta Faucet HQ
Customer Update​
Delta Faucet unlocked the full potential of Service Cloud leveraging GyanSys. ​
Service Cloud Offerings.
​Leverage our process improvement​ and implementation experience.
  • Certified Sales Cloud Consultants and Architects
  • Agile Project Management and Business Analysts
  • Highly Skilled and Certified Developers
  • Managed Services
Support Center
  • Agent Workspace
  • Multi-Sourced Case Management
  • Knowledge Articles
  • Service Process Automation
  • Omni-Channel Routing
  • Call Center Management and CTI Integration
  •  Skill-Based Routing
Customer Service
  • Self-Service Portals
  • Branded & Personalized Portals 
  • Lightning Community Builder
  • Online Case Submission
  • Customer Self-Service Accounts
  • Service Analytics
  •  Asset and Order Management
  • Visual Remote Assistant
Digital Channels and AI
  • Mobile Messaging
  • Social Network Messaging
  • AI-Powered Live Chat
  • Social Network Monitoring
  • Email-to-Case
  • CTI Integration
Field Service
  • Virtual Support
  • Appointment Bookings
  • Work Prioritization 
  • Offline Capable Field Service App
  • Safety Protocols, Spec Sheets, Knowledge Articles
Chatbots & AI​
  • Chatbots Integrated with SMS, Chat, and Social Network Services
  • AI-Powered Predictive Case Intelligence
  • Automated Workflows
  • 360-Degree View of Customer
  • Personalize Contact with Customer
  • Integration to Existing Apps and Websites
  • Field Service Lightning Mobile App
  • Ready-to-Use Templates for Mobile-Ready Service Websites

GyanSys was able to their Service Cloud expertise to efficiently and effective configure and develop our Messaging solution through OOTB configurations and small customizations. Not only did they help us implement Messaging, but also included Omni-Channel routing and Einstein Bots for our unique use case.

Manufacturer – United States of America

All Object Kanban View​ ​
This lightning application provides the accessibility to choose an object and any one of its picklist fields that gives the end user a grid of all picklist values for the picklist and all the records under them. The user can drag and drop individual record/mass records under each value to another, resulting in mass transfer to that picklist value.
Salesforce-SAP Connector​ ​
Configure, customize, and sync objects & fields (like Customer, Material, Pricing, Quotations, Orders, Invoice, etc.) between your ERP system to Salesforce – easily and simply – with GyanSys’ Salesforce Connector. Compatible with both SAP S/4HANA and ECC on-premise, contact us to learn more about using our connector.

Your Global Partner from Implementation through Support

Our work does not stop at implementations. 

Our managed support services encompass on-premise and cloud solutions leveraging our follow-the-sun support model, flexible engagement, and value-added services strategy.