Customers hold their tech stack providers to a higher standard than ever before. With evolving customer needs and feature requests, companies need scalable and nimble internal solutions to stay on top. To grow their customers into fans and address challenges, Slack and GyanSys partnered together to improve customer experiences and customer service processes. To exceed […]

Now that you have decided to work with Salesforce to create a robust digital HQ, the big question is how to choose the right consulting partner. There is more than one variable to consider when selecting the right Salesforce SI (Systems Integrator). Some of these include the skills and areas of expertise, certifications, rating on […]

Building a loyal customer base does not happen overnight. No matter what metrics you use to measure success, customer engagement is key to moving your leads and prospects through the customer journey to increase retention rates. It is crucial to create a smart engagement strategy that automates processes and delivers a quick dashboard preview of […]

It's no secret that sales teams sometimes have the hardest schedules and workloads. While your team is experienced, it's vital to provide the right tools to maximize their output. Salesforce Sales Cloud will automate daily repetitive tasks and workflows while delivering data from a single source of truth right at your fingertips. GyanSys helps many […]

Now that your Salesforce or any other major implementation is done, to maximize the ROI from your Salesforce investment, make sure you have a strong plan in place to fully support your team during post-deployment. GyanSys provides a complete support system for our customers in order to see long-term value, regularly informing them of new […]

Salesforce Marketing Cloud Engagement has evolved throughout the years since its ExactTarget days. It has been called many names: ExactTarget Marketing Cloud, Salesforce Marketing Cloud, and now Salesforce Marketing Cloud Engagement. Many users get excited with every improvement and the new release that is announced by Salesforce. However, these updates will inevitably bring some challenges […]

This year’s Dreamforce in San Francisco was one of the best events yet, with an estimated 40,000 attendees and even more joining sessions remotely on the new Salesforce+. Our team of 16, from management to Engagement and Product Leads, had the great opportunity to reconnect with our clients and connect with new contacts for future […]

During Dreamforce, Salesforce shared updates and information about the migration to Salesforce Flows. In this article, we’ve assembled a guide to help you understand why this shift is important, and to learn specific ways you can debug flows. Why Salesforce Flow? With the most recent releases, there has been a large investment in enhancing the […]

In part one of this two-part blog series, we introduced how Salesforce Event Monitoring and Splunk were used to deep-dive into an enterprise-scale Salesforce org and uncover unavailable insights via traditional means. Like many long-standing Salesforce instances, this org had a significant technical debt that led to user-impacting errors and performance issues that were difficult […]

A consolidated list of rules that you can apply to build secure sites on the Salesforce Experience Cloud Platform. Use this rule book as a reference to identify and fix potential vulnerabilities in your Salesforce Experience Cloud site that could inadvertently expose sensitive customer data. The idea is not to reinvent the wheel, so where […]